Please click on the links below to access information and updates provided by travel industry suppliers.
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This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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Major Roadworks Update - CityLink Western Link (Tullamarine Freeway)
Tue 27 Dec - Sun 8 Jan - 24 hour works
Delays expected for people travelling to Melbourne Airport.
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Major road works are currently underway on CityLink’s Western Link (Tullamarine Freeway).
There are significant resurfacing works being carried out OUTBOUND (airport bound) on CityLink between Mt Alexander Road and Pascoe Vale Road. Only TWO lanes will be available to traffic between 5am and 8pm. Only ONE lane will be available to traffic between 8pm and 5am. Delays are expected in afternoon peak.
These important works are part of an ongoing asphalt maintenance program and are evidence of CityLink's commitment to providing a high quality, well maintained road for Melbourne commuters.
As part of the general upkeep of a road, asphalt needs to be replaced every 10 to 15 years. CityLink was first opened in 1999 so these important maintenance works are now due.
These works have been deliberately scheduled at a time of year when traffic volumes are low however, there will be lane closures, reduced speed limits and some ramp closures.
Delays are also expected, particularly during the afternoon peak.
We urge drivers to:
1) Plan your journey
2) Allow plenty of extra time
3) Consider alternate routes
Details of the works can also be found at www.citylinkroadworks.com.au
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Associated ramp closures:
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Tuesday 3 January to Sunday 8 January (24 hour works)
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The Brunswick Road outbound entry ramp will be closed from 5am 2 January until 5am 9 January.
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Tuesday 3 January to Sunday 8 January (12pm – 8pm)
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The Footscray Road and Dynon Road outbound entry ramps will be closed from 12noon until 8pm each day.
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Friday 6 January (8pm – 5am)
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The Moreland Road outbound exit ramp will be closed from 8pm until 5am.
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Saturday 7 January (11am – 7pm)
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The Moreland Road outbound exit ramp will be closed from 11am until 7pm.
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Saturday 7 January (9pm – 5am)
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The Pascoe Vale Road outbound exit ramp will be closed from 9pm until 5am.
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Qantas free domestic and Australia - New Zealand flight offer - Customer FAQs
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CLICK HERE to download a list of Frequently Asked Questions regarding Qantas Airways' free domestic and trans-Tasman flight offer to those affected by the recent grounding of the Qantas fleet.
Where Qantas had contact details for affected travellers, a registration email for the ticket offer including terms and conditions has now been dispatched.
Should you have eligible clients who have not received their email, they can be directed to the following link for registration (http://www.qantas.com.au/partners/do/free-flight-offer-request-form).
If you require further assistance or information on this offer, please contact your National Account Manager.
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American Airlines files for reorganisation under Chapter 11
29 November 2011
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CLICK HERE to download a message from American Airlines Vice President - Global Sales, Derek DeCross, regarding the airline's reorganisation under the Chapeter 11 process.
During this time, dealings with passengers and travel agents are unaffected. AA will operate its regular flight schedule and all tickets and reservations will be honoured.
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Qantas announces US Customer Care Plan in response to new DoT Consumer Protection Laws in USA - August 2011
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The first set of the United States Department of Transportation's new Rules for Enhancing Airline Passenger Protections legally take effect on 23 August 2011.
Further regulations which form part of the new rules are due to take effect from 24 January 2012.
Please click on the link below to download further information on the Qantas US Customer Service Plan.
The new rules affect ONLY Qantas operations and sales and marketing of Qantas tickets in the United States. This information is being distributed to Qantas' Australian travel partners as a courtesy. Please contact your National Account Manager if you have any queries.
This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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QANTAS AIRWAYS Letter to Travel Agents - 23 August 11
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Supplier Booking Amendment Policies - Chilean Volcano Eruption and Ash Cloud - June 2011
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Please click on the links below to view the supplier booking amendment/cancellation policies for passengers, following the recent Chilean volcanic eruption and resulting ash cloud. Travel agents - please direct any queries to the supplier concerned. This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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QANTAS AIRWAYS - 22 JUN 11
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Japanese Air Transport after the 2011 Tohoku-Pacific Ocean Earthquake
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CLICK HERE to see a new website launched by The Ministry of Land, Infrastructure, Transport and Tourism (MLIT) in Japan.
The website contains messages about the current status of travel to Japan from various international bodies, including the organisations of ICAO, IATA, WHO and IMO, status of operation of international flights to/from Japan, domestic flights and airports, measurements of radiation levels around airports in Japan and links to relevant organisations.
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Supplier Booking Amendment Policies - Japan Earthquake and Tsunami - March 2011
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Please click on the links below to view the supplier booking amendment/cancellation policies for passengers travelling to and from Japan, following the recent earthquake and tsunami. Travel agents - please direct any queries to the supplier concerned. This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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H.I.S Australia Pty Ltd - 31 MAR 11
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Japan Airlines - 14 MAR 11
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QANTAS AIRWAYS - 14 MAR 11
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JAPAN HOLIDAYS - 14 MAR 11
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JTB AUSTRALIA - 14 MAR 11
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